Refund Policy

Effective date: 16 August 2026.

How to request help

For purchase or credit questions, contact melwilsoninfo@gmail.com with the account email and available purchase details.

Normal eligibility

We will consider requests relating to traceable unused Purchased Credit, subject to mandatory law and the applicable Merchant-of-Record rules.

Used credit and completed paid actions

Credit used for a completed paid AI action is normally not refundable.

Failed AI actions are not charged

A failed AI action does not use Service Credit.

Original payment method and Originating Merchant-of-Record processing

Where a refund is approved, it is processed through the Originating Merchant of Record to the original payment method where that process allows.

Refunds, reversals, disputes and credit-ledger adjustments

Refunds, payment reversals and disputes can result in corresponding adjustments to account credit records. Mandatory rights and Merchant-of-Record processes still apply.

No cash-out, transfer or alternative-value redemption

Service Credit cannot be cashed out, transferred or exchanged for alternative value.

Expected support information and contact

Please provide the account email, the issue and any relevant purchase reference. Contact melwilsoninfo@gmail.com for help.